FAQ

When the media reported on the presence of BPA in Polycarbonate bottles we were already switching our bottle line over to the revolutionary new BPA Free material Tritan™. In fact we were among the first in the industry to utilize this new material. We also manufacture in other BPA free materials such as Polypropylene and PCTG. Our entire line is BPA free and Phthalate safe. Please note that the number 7 recycle symbol includes many other plastics that do not fall into their own category. Our new copolyester named Tritan™, which is produced by Eastman Chemical is recycle #7, but is BPA free. As a company we are Phthalate and Lead safe, which includes our packaging.

Yes, our freezer gel is non-toxic, and is compliant under the Code of Federal Regulations as well as the Federal Hazardous Substances Act. The freezer sticks should be washed by hand, and should not be placed in the microwave.

Yes, the only components that should go in the freezer are the ones that contain freezer gel.  All other pieces should be stored elsewhere.

On most of our water bottles, the freezer stick is held in place by the twist and lock feature – It just needs to be twisted a bit in one direction, and then pulled out of the cap collar.  It’s sometimes a bit tough to remove the first time.  Often times, wiggling it a bit as you’re pulling it out is helpful.
If you have a Pure Filtration bottle, those freezer sticks are threaded and just need to be twisted until they come out.

We recommend leaving the freezer stick in the freezer for at least 4 hours before use.

The freezer stick can be stored in the freezer whenever you're not using it. There is no time limit.

Our line of ez-freeze pure® bottles feature a patented filter & freezer stick system. Cold, filtered water flows easily through the built in straw. The bottle should not be tilted while drinking for best results. Filters up to 100 gallons (approximately 4+ months depending on usage). 2 Pack of replacement filters are available. Reduces chlorine taste and odor in tap water.

The dial on the bottom of your lid is to help you track the number of bottles you drink.  It can be manually adjusted each time you refill.

Freeze the gel-filled components only. The gel is built into the walls, they do not come apart. The gel-filled components should not be placed in conventional ovens or microwave ovens. All components should be hand washed.

No, the freezer gel portion does not detach. The entire lid can go in the freezer.

There are many factors that contribute to the length of time our products will keep the contents cool/warm, such as the temperature of the contents to begin with and the temperature of the room where the product is being stored.  For this reason, we do not set a time limit on any particular product.

Please return your items along with a letter of explanation and copy of your invoice to the address below:

Cool Gear International
Attn: Customer Service
10 Cordage Park Circle Suite 212
Plymouth MA 02360

Upon receipt of the package, a refund request will be forwarded to the proper department, and the refund will be processed as soon as possible.

We ship orders placed on the web-store via UPS Ground.

Please fill out the form on our Become a Retailer page.

Go Gear travel tubes are NOT recommended for use with the following products:

Shaving creams/gels/foams - pressurized in metal/hard-plastic cans
Biosilk Silk Therapy Hair Serum
Eqinelite Silky Shine & Shield
Aveeno Lotion
Bain-De-Terre Recovery Complex Anti-Frizz Serum
Calvin Klein Obsession for Men aftershave
Dove Beauty Body Milk
Dove Shampoo
Eucerin Plus Intensive Repair lotion
Garnier Fructis Sleek & Shine Anti-Frizz Serum
Japanese Impress watery-dries-to-powdery sunscreen
Kirkland (Costco) Advanced Age-Defying Wrinkle Defense Serum
Lavera Naturkosmetic Body Lotion Rose Garden
Moroccan Oil Hair Treatment
Nature's Gift Calendula Repair Cream
Neutrogena Eye Makeup Remover - Oil-Free
Neutrogena Sesame Oil
Nexxus Alluring Curls Gel
Organic Control Systems "Gloss Serum"
Organix Revitalizing Pomegranate Green Tea Anti-Frizz Serum
Paul Mitchell super skinny serum
Paul Mitchell Super Sculpt gel
Paula's Choice CLEAR Normalizing Cleaner
Paula's Choice CLEAR Regular Strength Targeted Acne Toner
Rusk Sheer Brilliance Polisher
Rusk Sheet Brilliance Conditioner
Sedu Anti-Frizz Polishing Treatment
Shaklee SPF 30 for Body
Shaklee Time Repair A.M. SPF 15
Tommy Hilfiger Aftershave balm
True Blue Spa Glove Me Tender
Wexler MMPi skin-regenerating serum
Almond Butter
American Crew Daily Shampoo Gel
Aquage Silkening Oil
Bare Minerals Eye Makeup Remover
BioSilk Detangler
BioSilk Silk Therapy hair gel
Charmar Land & Cattle Cowboy Magic Detangler Shine
Chi Shine Infusion Thermal Polishing Spray
Chi Silk Infusion
Kerastase Nectar Thermique
Kerastase Serum Oleo-relax
Khiel's Cream with Silk Groom
Kinesys spray sunscreen
Le Tan SPF 30+ Sunscreen Lotion
Listerine mouthwash
Philosophy Purity Made Simple, One-Step Facial Cleanser
Platinum Wet Premium Lubricant
Proc!aim Glossing Polish
Southwest Sunshine's gel
Single Malt Scotch Whiskey
Sojourn Serum Smooth
Aramis Tuscany Per Uomo aftershave
Australian Gold SPF30+ Sunscreen
Aveda's Scalp Benefits Balancing Shampoo
Bullfrog Surfer Formula Gel Sunblock
Bumble and Bumble Finishing Balm
Bushman Insect Repellent
Clinique Clairifying Lotion 3
Clinique "Take The Day Off" Makeup Remover
Contact lens solution
DermOrganic Argan Oil
Elta MD Skin Care UV Spray Sunscreen
EmerginC SPF 30 Broad Spectrum Sun Protecto
Fantasia Frizz Buster Syrum
Farouk Biosilk Silk Therapy
John Frieda Frizz-Ease Hair Serum
Johnson & Johnson, Clean&Clear oil-free, deep cleaning astringent
Jojoba Oil
Melaleuca Sei Bella Leave-In Conditioner
Melaleuca Breath-Away Mouth Rinse
Liquid Stevia
Loma Pearatin Fortifying Repairative Serum
MAC Cosmetics Gently Off Eye & Lip Makeup Remover
Maui Babe Browning Lotion
Oidad shine glaze serum
Olay bodywash
Redken Curls Shampoo
Redken Elastic Works 09 Waving Gel
Redken "glass 01" smoothing serum
Shu Uemura Essence Absolue
Shu Uemura Fiber Lift Protective Volumizer
SolBar SPF 38 Zinc Sunscreen

There is a "try me" button located on the bottom of the Tumbler, which will light up the Tumbler for a few seconds. Also located on the bottom is an on/off switch, which is usually covered up by a UPC label. Simply remove the UPC label to reveal the switch.